If a grievance or complaint about a Certified Advisor is brought to 21/64’s attention, a Peer Review process will commence within 30 days. The purpose of this review is to maintain the integrity of the 21/64 Certified Advisors designation to the field and ensure that professionals with this designation uphold 21/64’s Principles of Practice.

• Upon receipt of a grievance or complaint, the Certified Advisor under review will be notified by 21/64.
• Within 30 days, an ad hoc peer review committee will be formed to review the grievance or complaint. This committee will consist of 21/64 Certified Advisors who share lived and sector experience with the Certified Advisor under review.
• The peer review committee will assess the grievance or complaint, deliberate, and respond with a written recommendation to 21/64 within 14 days of convening. The recommendation will be made to either allow the Certified Advisor under review to continue to maintain their 21/64 Certified Advisor designation, suspended their designation for the remainder of their membership year or have it revoked indefinitely.
• The Certified Advisor will be notified of the peer review committee’s decision in writing.